Let us help you deliver client service excellence.
Diversity and Inclusion | Hidden Bias
In our Diversity and Inclusion Training, you’ll discover how you can become more effective in the Canadian and global workplace. As the saying goes, Treat others the way they want to be treated. You’ll learn to create diverse and inclusive face to face and virtual teams by communicating more effectively across cultures, uncovering hidden biases, and valuing both similarities and differences.
Many of our clients also benefit from customizing their training by using the Intercultural Development Inventory (IDI) that assesses individual and team intercultural competencies.
Get in touch to learn more about how we can support you with the IDI Tool.
Team Building and Strategic Planning
In our Team Building and Strategic Planning Training, you’ll discover how you can move from a good organization to a great organization by clarifying mission, vision and values statements, shared goals, tactical strategies, and work plans, as well as team members’ roles and responsibilities.
You’ll also increase your team’s performance using engaging team building and strategic planning exercises. Get in touch to learn more about our practical tools that will make all the difference when you’re moving your team toward a common purpose and vision.
Emotional Intelligence and Mindfulness
Let us help you to create your unique roadmap to success and build meaningful connections. Improve your emotional self-awareness and learn use mindfulness and other science-backed practices to help you manage stress and improve your wellbeing. In the words of Jon Kabat-Zinn, You can’t control the waves, but you can learn how to surf!
Many of our clients also benefit from customizing their training by using the EQ-i 2.0 Workplace and Leadership Assessments, and our EQ 360 Assessments to strengthen their emotional intelligence and self-awareness.
Get in touch to learn more about how we can support you with the EQ-i Tools
Let us help you turn conflict into collaboration.
Workshop (1 day) | Module (2 hours) | Coaching
In our Conflict Resolution Training, you’ll discover ways to manage conflict skillfully and improve your organizational and team performance. You’ll learn strategies to negotiate effectively, build trust by listening deeply and ask powerful questions to uncover your client’s underlying interests so that you can find common ground.
As Maslow put it, if the only tool you have is a hammer, it may be tempting to treat everything as if it were a nail.
We’ll also give you practical tools so you can communicate more clearly and effectively as you engage in difficult conversations. Learn more about how we can help you to discover strategies to manage conflict and turn it into an opportunity to strengthen your relationships.